AI Map-Based Dispatch System for DME Deliveries
Order Dispatching, Simplified
Reduce headcounts and assign orders with precision using a map-based, inventory-aware dispatch system. Track fleet movement and streamline routing with intelligent dispatching. Nurses and caregivers can track deliveries in real time and get accurate ETAs.
Optimize Dispatching & Fleet Management with Intelligent Automation
Serious ERP’s Dispatching Solution streamlines technician scheduling, route optimization, and real-time tracking to ensure efficient and on-time deliveries. With automated on-board inventory validation, technicians are always equipped with the right equipment before departure from the warehouse, reducing delays and redeliveries.
Map-based dispatching and GPS-powered Next Stop tracking provide full visibility into technician locations and optimize delivery sequences. Territory mapping with geo-fencing automates delivery zone assignments, while drag-and-drop order assignment simplifies real-time dispatching.
With intelligent dispatch automation and technician management, you can reduce manual work, balance workloads, and assign tasks efficiently. Plus, Serious ERP’s Field App integration keeps drivers and technicians connected, ensuring seamless communication and operational efficiency on the go.
Enhance your fleet's route planning
Smarter Routes, Faster Deliveries — Optimize, Anticipate, and Stay on Track.
Real-Time Optimization: Adjust technician routes on the fly to reduce travel time and increase daily stops.
Predictive Inventory Planning: Use Future Order Reports to forecast stock needs and streamline warehouse prep.
Smarter Scheduling: Keep operations running smoothly with intuitive dispatch tools built for DME logistics.
Maximize Warehouse & Delivery Coverage
Geo-Fencing Meets Efficiency — Streamline Territories and Cut Wasted Trips.
Intelligent Territory Mapping: Automatically assign orders to the nearest warehouse or technician zone.
Custom Delivery Zones: Define and manage territories with pinpoint precision for optimized routing.
Smart Order Matching: Automatically assign orders to the closest territory for efficient routing.
Reduce Delays & Wasted Trips: Ensure faster, more cost-effective deliveries with optimized coverage.
Inventory-Aware Dispatching
Send the Right Tech with the Right Equipment — Every Time.
Live Inventory Validation: Check on-truck stock before dispatching to prevent redeliveries and delays.
Smart Technician Matching: Assign orders to techs with the right tools, gear, or supplies — instantly.
Map-Based Dispatching: View techs and their inventory directly on the dispatch map for faster decisions.
Real-Time Delivery Tracking for Nurses & Patients
Turn Deliveries Into a Transparent, On-Demand Experience.
Uber-Like Order Visibility: Nurses and patients can track deliveries in real time via a live map.
Trigger-Based Tracking: Once a tech selects “Next Stop,” GPS tracking begins for the destination.
Arrival Notifications: Alert staff and patients instantly when a technician is nearby — no guessing games.
frequently asked questions
Yes! Serious ERP’s map-based dispatching system provides real-time visibility into technician locations, allowing dispatchers to adjust routes instantly. Updates made in the system are immediately reflected on the technician’s mobile app, ensuring a seamless, efficient workflow.
No! Serious ERP uses the technician’s mobile device to track real-time location, eliminating the need for expensive vehicle tracking hardware.
Serious ERP automatically assigns orders to territories reducing the need for manual route planning. Dispatchers can drag and drop entire routes onto technicians, allowing them to visualize and adjust schedules on the interactive dispatching map.
Geo-fencing allows businesses to automate order routing, enforce inventory checks, and streamline warehouse logistics. If a technician leaves a warehouse without the required equipment, the system triggers a real-time notification to warehouse managers. Additionally, technicians cannot mark an order as arrived unless they are within the correct geo-fenced delivery location, ensuring accurate service completion.