Unmatched Support & Training with Serious ERP
Seamless onboarding, expert support, and industry-leading reliability—Serious ERP keeps your DME business running at its best.
Expert Support When You Need It Most
At Serious ERP, we understand that reliability and fast assistance are critical for DME & HME businesses. Our US & Canada-based support team is available in English and Spanish, ensuring your issues are resolved quickly and effectively. We go beyond software support—Serious ERP provides comprehensive training to ensure your team can fully utilize every feature and optimize workflows. Downtime isn’t an option when you’re managing critical orders, patient equipment, and billing. That’s why Serious ERP is engineered for 99.99% uptime, ensuring your operations stay on track.
Expert Support You Can Rely On
Our US & Canada-based support team provides expert assistance in both English and Spanish.
24/7 emergency support is available via email for outages or system degradation, with phone follow-ups as needed.
All support tickets submitted via email receive a response within 15 minutes to ensure fast resolution.
Support is available from 9 AM to 5 PM ET via phone and email for immediate assistance.
Phone support is available during business hours for direct and immediate assistance from our team.
Comprehensive Training for Your Team
Training resources, including step-by-step guides and documentation, are available 24/7 for self-service learning.
1-on-1 training sessions are available upon request, providing personalized guidance for your team.
Training covers everything from onboarding to advanced system features, ensuring a smooth learning experience.
Live training sessions help businesses adapt Serious ERP to their unique workflow needs.
Regular updates to training materials ensure you always have the latest knowledge on system enhancements.
Unmatched System Reliability & Performance
Serious ERP is built for 99.99% uptime, ensuring minimal disruptions and maximum reliability.
Our infrastructure is fully redundant, preventing data loss and minimizing the risk of downtime.
Scheduled maintenance is always communicated in advance to prevent operational interruptions.
Proactive system monitoring helps detect and resolve potential issues before they impact your business.
Maximizing Your Success with Serious ERP
Serious ERP provides industry best practices to help you get the most out of Serious ERP for your DME & HME business.
Our full onboarding process ensures a smooth transition, including data imports and structured training.
We actively encourage user feedback and system improvement suggestions to continuously enhance our platform.
Integration assistance is available, and we support third-party system integrations to enhance your workflow.
frequently asked questions
Our standard support hours are 9AM to 5:00PM Eastern.
Our support staff is based in the United States and Canada.
Emergencies are handled 24/7. On call support staff and developers are always available for emergencies.
Serious ERP has 100% redundancy and has rarely ever failed. In the case of system failure, we have 24/7 monitoring to ensure downtime is minimal.
Users of Serious ERP are able to call for support or email in and create a ticket.
Calls are handled as they come in. Support tickets receive a response within 15 minutes of being submitted.