Field App for DME Drivers with Real-Time Tracking
Equip your drivers with everything they need to complete orders efficiently. Access truck loading lists, optimized routes, and real-time updates. Fulfill orders, clean reusable equipment, and get instant alerts on order changes, notes, reschedules, and reroutes.
Optimize Order Fulfillment & Technician productivity
Improve order accuracy and efficiency with an inventory checklist, verifying that every vehicle is stocked with the right equipment before dispatch. Optimized vehicle assignment ensures that deliveries are routed efficiently, reducing delays and improving fulfillment speed. Ensure compliance with DOT requirements using automated manifests, keeping your operations audit-ready.
Field-Ready Functionality That Works Anywhere
Equip your technicians with everything they need—no matter where the job takes them.
Offline Mode Support: Technicians can work in remote areas without service. All activity syncs automatically when back online.
Complete Order Visibility: See order notes, special instructions, and patient preferences—ensuring every visit is accurate and personalized.
Digital Documentation Tools: Capture proof-of-delivery photos, customer signatures, and checklist verifications—all stored securely within the system.
Step-by-Step Workflow: The App guides technicians through deliveries, pickups, and services, ensuring nothing is missed during fulfillment.
Smart Routing & Real-Time Fulfillment
Streamline your fleet with optimized routes, live tracking, and dynamic updates.
Clear Stop Sequencing: Each stop is displayed in the order it was assigned, keeping technicians organized and on track.
Dynamic Route Updates: Route changes, cancellations, or reschedules are reflected instantly on the technician’s device.
Live GPS Tracking: As soon as a technician marks an order as their "Next Stop," the customer can see their location in real-time.
Dispatcher-Controlled Routing: Assign routes using Serious ERP’s dispatching system and adjust them on the fly as new orders come in.
Field Inventory, Equipment & Substitution Tools
Give technicians complete control over inventory handling right from their device.
Pre-Trip Inventory Checklist: Technicians confirm that trucks are loaded with required items, including daily minimums and order-specific products.
Equipment Scanning & Substitution: Easily scan items, tag assets, and make on-the-fly substitutions when allowed—without affecting billing.
Real-Time Asset Updates: Mark equipment as delivered, serviced, or picked up, and update its status instantly across Serious ERP.
Loss Prevention Made Easy: Technicians can identify and recover lost or misplaced equipment during field visits.
Visibility, Compliance & Technician Accountability
Track every action in the field with full transparency and built-in compliance tools.
Timestamped Actions: The system logs when an order is started, arrived at, and completed for accurate recordkeeping.
Technician Performance Reports: Run analytics on missed stops, delivery times, and task completion rates to optimize your team’s performance.
Built-In Compliance Checks: Ensure all documentation is collected—Assignment of Benefits, signatures, and delivery verification included.
Full Audit Trail: Every order has a digital footprint for regulatory protection and internal accountability.
frequently asked questions
The Serious ERP Field App supports offline mode for most functionality. All transactions made by a technician are stored locally until they return to a service area at which time all the activity they did during Offline Mode will be synced.
Yes! Your technicians can snap a picture using the camera on a phone or tablet which will store the proof of delivery on the order they are fulfilling.
Technicians have a loading checklist that will show them what they need to load for the day. This includes the minimum stock of products needed on the truck at all times AND the amount of products needed for orders assigned to them for the day.
Technicians can see their full route in the exact order the stops are assigned to them.
We have you covered! Luckily, Serious ERP has a substitution system that allows your technicians to deliver similar products without stopping him in his tracks.
Yes! Once technicians complete an order, hand the phone over to the patient or caregiver and let them sign right on the phone or tablet.