Facility Ordering Portal for DME & HME Providers
Give your customers direct access to place delivery, pickup, and service orders 24/7. Unlimited facilities, nurses and caregivers at no extra cost. Control access to patient records, usage reports, and invoices.
Enhance Facility Order Management & Oversight with the Serious ERP Facility Portal
Serious ERP’s Facility Portal empowers DME and HME providers with guided, error-free order management, ensuring accuracy and compliance at every step. With real-time Next Stop tracking, facilities can monitor orders in transit, reducing delays and improving fulfillment efficiency. Detailed activity and utilization reports provide valuable insights into equipment usage, while easy access to financial reports helps facilities stay on top of budgeting and billing. The executive dashboard delivers key performance metrics at a glance, while comprehensive patient management tools streamline record-keeping and ensure seamless coordination of care.
Reduce Call Center Costs
Cut costs, not customer satisfaction.
24/7 Self-Service Access: Empower customers to find answers, place orders, and manage accounts anytime, anywhere.
Reduce Call Center Volume: Minimize unnecessary phone calls with an intuitive, user-friendly portal.
Enhance Customer Experience: Provide a seamless, self-service solution that boosts satisfaction and convenience.
Increase Efficiency & Cut Costs: Reclaim valuable time, lower operational expenses, and allow your team to focus on high-priority tasks—all while maintaining top-tier service quality.
Simplify Patient Management
Effortless patient management at their fingertips.
Seamless Patient Management: Empower customers with tools to admit, update, and discharge patients effortlessly.
Comprehensive Record-Keeping: Store and manage demographic details, caregiver information, and essential documents in one place.
Transaction Tracking: Maintain clear visibility into patient-related transactions for accurate billing and reporting.
All-in-One Platform: Streamline every aspect of patient management for improved efficiency and organization.
Minimize Order Errors
Smart tools for error-free ordering.
Intelligent Order Guidance: Assist customers with suggestive ordering and contract-driven workflows for precise and reliable order placement.
Error Reduction: Minimize mistakes in order placement, ensuring compliance and efficiency.
Time-Saving Automation: Streamline the process to eliminate frustrations and improve productivity.
Confident Order Placement: Empower customers to place orders with accuracy and ease, reducing delays and rework.
Reduce Payment Delays
Streamlined invoicing for better visibility and faster payments.
Seamless Invoicing: Effortlessly send detailed invoices to customers with just a few clicks.
24/7 Statement Access: Provide customers with real-time visibility into their billing information anytime, anywhere.
Improved Financial Transparency: Help customers track patient equipment usage and monthly expenses with ease.
Eliminate Billing Delays: Ensure smoother payment cycles by reducing end-of-month bottlenecks.
frequently asked questions
Yes! The DME is in full control of the facility contract and what products a nurse can order online.
Yes! Serious ERP offers a Pre-Approval System that will require additional manager approval before the DME is allowed to deliver certain products.
Yes! Serious ERP offers reporting on the facility portal that will reduce calls made to your call center.
The DME has full control over the users that can access the facility portal. However, the DME is able to provide extra privileges to certain users that have access to the facility portal which allows them to manage other users amongst the branches they have access to.
Yes! Using the facility portal, executives at a facility or group of facilities are able to see invoices for the branches they have access to.
No. Reduce your call center call volume by directing the nurses to use the facility portal for all types of updates on orders.